Privacy Policy

Introduction

Welcome to Pikala Bikes! Next to having as many people as possible in Morocco, we are committed to protecting your privacy and ensuring your personal information is handled responsibly.

This privacy policy outlines the types of information we collect, how we use it, and the measures we take to protect your data in compliance with the General Data Protection Regulation.

Information we collect

We may collect the following types of information:

Contact Information: Such as name, email address, and phone number when you voluntarily provide it through forms on our website.
Usage Data: Such as IP address, browser type, pages visited, and time spent on the site through cookies and similar tracking technologies.

How We Use Your Information

We use your personal information for the following purposes:

Service Management: To provide and manage our services, including booking bicycle tours and rentals.
Customer Communication: To communicate with you about your bookings, account, and other customer service issues.
Marketing: To send promotional materials and newsletters (of which you can opt out at any time).
Website Improvement: To improve our website and services based on user feedback and usage data.
Legal Compliance: To comply with legal obligations and enforce our terms and policies.

Google Ads and Google Analytics

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns and understand user interactions with our ads. When you click on one of our ads and reach our booking page, Google Ads tracks this action using cookies.

Additionally, we use Google Analytics to gain insights into user behavior on our website. Google Analytics helps us understand user demographics, interests, and site usage patterns. This data is aggregated and anonymized; we do not collect personally identifiable information through this tool.

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:

Service Providers: With service providers and partners who assist us in operating our website and services, as long as they agree to keep this information confidential.
Legal Requirements: To comply with legal requirements, enforce our policies, or protect our rights, property, or safety.
With Your Consent: With your explicit consent.

Security of Your Information

We implement various security measures to maintain the safety of your personal information, including secure server technology, encryption, regular security audits, and access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s systems to recognize your browser and capture certain information. You can disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

You have the following rights concerning your personal information:

The right to access and obtain a copy of your personal data.
The right to rectify any inaccurate or incomplete data.
The right to request the deletion of your personal data.
The right to restrict or object to the processing of your data.
The right to withdraw consent at any time (where processing is based on consent).
The right to lodge a complaint with a data protection authority.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Contact Information

If you have any questions or concerns about this privacy policy, please contact us at:

Pikala Bikes Riad Larousse, Marrakech 4000, Morocco